Shipping & Returns
Domestic Shipping (USA)
- Carrier Options: At checkout, you may select your preferred shipping method via USPS, FedEx, or UPS.
- Handling Time: Orders are processed and shipped within one (1) business day of cleared payment.
- Tracking: A tracking number will be automatically emailed to you as soon as your shipment is prepared.
- Combined Shipping: If you purchase multiple items in a single transaction, shipping costs will be automatically combined at checkout.
International Shipping
- Carrier Options: International orders are shipped via USPS (Express Mail® International or Priority Mail International), DHL, or UPS, depending on the method selected at checkout.
- Delivery Timelines: Delivery times generally vary from 1 to 10 weeks due to customs processing and local postal networks.
- Tracking: All international packages include tracking information.
- Service Estimates: Express shipments typically arrive at the destination country within 14 days, though customs clearance may occasionally add a few additional weeks. Priority and First Class international package shipments may take up to 10 weeks to deliver.
Import Duties, Taxes, & Customs Fees
- Importer Responsibility: International shipments may be subject to customs import taxes, duties, and fees upon entering your country. As the buyer, you are considered the importer of record and are solely responsible for all associated fees.
- Value Declarations: We strictly adhere to legal shipping practices. Please do not request that we alter item values or mark packages as a "gift" to avoid customs fees. All such requests will be declined and ignored.
Return Policy
- 30-Day Window: If you are not completely satisfied with your purchase, you may return the item within 30 days of the delivery date for a full refund or exchange.
- Return Shipping Costs: The buyer is responsible for all return shipping postage and costs. We highly recommend using a trackable shipping service, as Hejnar Photo is not responsible for returns lost in transit.
- Exclusions: Products returned 30 days or more after the delivery date will not be accepted for return or exchange.
- Shipping Fees: Original shipping charges are strictly non-refundable.