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Frequently ask question
FAQ

Most questions have been already asked. Please check below. If this section does not answer your particular question do not hesitate to e-mail me at: info@hejnarphotostore.com

  1. What clamps will your plates work with?
  2. What products brand will your clamps accept?
  3. Why your plates are much less expensive than big names?
  4. Are the plates any good if they are so chip?
  5. How much time will you need for custom work?
  6. How much will you charge me custom work?
  7. Can I return part if I do not like it?

1) What clamps will your plate work with:

Due to variety of dimension in arca swiss standard (nice standard if nobody fallow) it is hard to be sure if particular product will work with other brands. I did test my plates with fallowing clamps.

  • Markins including level release clamp
  • Really Right Stuff, including level release plate.
  • Arca Swiss
  • Wimberley
  • Kirk
  • Photo Clam
  • Foba (Foba uses different safety stop mechanism, so safety stops may need removing)
  • Vanguard ABH Series Ball Heads (ABH is Vangaurds only Arca-Compatible series)
  • Custom Brackets
  • Jobu Designs
  • Acratech

If company name is not on the list it does not mean it will not work. I can accept return for full refund including shipping if it does not work. If it will work please drop me a line and we will ad name to compatibility list.

2) What products brand will your clamps accept.

This is another tricky question. Some plates are smaller than other even if they are from the same manufacture and clamp will not hold it tight. Clamp will accept plates with outside dimension around 1.5 inch

3) Why your plates are much less expensive than big names.

I have no distributors, nor large chains of retail stores. No sales teams, rallies, parties, nor "employee of the month” contest. No corporate meetings, no stocks, no options, no employees, no headaches.
I have no advertising costs, and my sales come from a word of mouth by people who are happy with my product and they tell their friends.
Basically you are dealing directly with me and don’t pay for markups.

I do not have big development cost I do not buy new camera every time something need to be design. I cooperate with people who already bought particular equipment and they give me information I need. They check compatibility of my product. This is working for everybody. It let me keep cost down and they have product they need at reasonable price.

4) Are the plates any good if they are so inexpensive

Please look at my e-bay feedback. If you do not like it or for some reason do not work for you I will accept it back for full refund no question ask.

5) How much time will you need for custom work

If you need a plate not listed in my store I can always make it. All I need is some input from you. It takes time to design and machine part. Anodizing process required another week or two. Please expect 45-60 days for such project.

6) How much will cost custom work.

I have to know what will need to be done. With your input we can design new part. After that i can give you complete quote. In most cases product can also work for other costumers and I can produce more than one part. In that case you are charge only for product you are buying and not custom work. In most cases we are looking at $50 for plates rails etc. If you need custom setup supporting for example Leica M8 with 800mm lens with teleconverter and your rail need to be 24 inch long I may charge you $300.

7) Return Policy

If you are not completely satisfied with item, for any reason, simply return it within 30 days from purchase date for a refund or exchange, whichever you prefer. Products 30 days or older will not be accepted for return or exchange. I will give you full refund except shipping cost back to me unless we arrange otherwise.

 

 

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